Terms of service

Not Forgotten LLC

Effective Date:  12/3/2025

Welcome to NotForgotten.store, operated by Not Forgotten LLC, located at:
9711 S Mason Rd Ste 125 PMB 137, Richmond, Texas 77407 (“Company,” “we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing or using our website, you agree to these Terms. If you do not agree, please do not use our site.

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1. Use of the Website

You must be at least 18 years old to use this website or make purchases.
You agree to use the site only for lawful purposes and in accordance with these Terms.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

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2. Account Registration

Creating an account is optional but may be required for certain features (e.g., order tracking).
When creating an account, you agree that:
    •    You will provide accurate and complete information
    •    You are responsible for maintaining the confidentiality of your account and password
    •    You are responsible for all activities that occur under your account

We are not liable for problems arising from unauthorized access to your account.

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3. Products & Availability

We sell physical clothing products only.
All product descriptions, pricing, and availability are subject to change at any time without notice.

We reserve the right to:
    •    Discontinue products
    •    Limit quantities
    •    Correct errors in pricing or product information

If an order cannot be fulfilled, we may cancel it and issue a full refund.

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4. Pricing & Payment

All prices are displayed in U.S. Dollars (USD).

We accept standard forms of payment through our secure checkout system.
By placing an order, you represent that:
    •    You are authorized to use the payment method
    •    You authorize us to charge the full order amount

If payment fails or is flagged as fraudulent, we may cancel your order.

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5. Shipping

Shipping policies—including processing times, delivery estimates, pre-orders, delays, and international restrictions—are outlined in our Shipping Policy, which is incorporated by reference into these Terms.

You are responsible for providing accurate shipping information at checkout.

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6. Returns, Exchanges & Cancellations

All returns, exchanges, and cancellations are governed by the following policies, incorporated into these Terms:
    •    Return Policy
    •    Order Cancellation Policy
    •    Pre-Order Terms (if applicable)

Please review those policies before making a purchase.

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7. Pre-Orders

Pre-orders are produced on a made-to-order basis.
Delivery timelines for pre-orders may vary, and estimated ship dates will be listed on the product page.

Policies regarding pre-order cancellations or changes are described in our Cancellation Policy.

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8. Intellectual Property

All content on NotForgotten.store—including text, images, logos, branding, graphics, and product designs—is the intellectual property of Not Forgotten LLC.

You may not:
    •    Copy
    •    Modify
    •    Distribute
    •    Reproduce
    •    Use for commercial purposes

any content from the website without our express written permission.

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9. Prohibited Activities

You agree NOT to:
    •    Use the site for unlawful or harmful purposes
    •    Attempt to breach website security
    •    Use automated systems (bots, scrapers) without permission
    •    Interfere with site functionality
    •    Upload or transmit malware

Violations may result in termination of service or legal action.

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10. Third-Party Links

Our website may contain links to third-party websites or services.
We are not responsible for:
    •    The content
    •    Accuracy
    •    Policies
    •    Practices

of third-party sites. Access them at your own risk.

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11. Disclaimer of Warranties

Your use of the site and our products is at your own risk.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:
    •    Merchantability
    •    Fitness for a particular purpose
    •    Non-infringement
    •    Accuracy of site content

Clothing items are provided as-is.

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12. Limitation of Liability

To the fullest extent permitted by law, Not Forgotten LLC is not liable for any:
    •    Indirect
    •    Incidental
    •    Special
    •    Consequential
    •    Punitive damages

arising from your use of the website or our products.

Our total liability will never exceed the amount paid for the order in dispute.

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13. Indemnification

You agree to indemnify and hold harmless Not Forgotten LLC from any claims, damages, liabilities, or expenses arising from:
    •    Your use of the website
    •    Your violation of these Terms
    •    Your infringement of any rights of a third party

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14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

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15. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules.

Any disputes will be resolved in the state or federal courts located in Fort Bend County, Texas.

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16. Changes to Terms

We may update or modify these Terms at any time.
Updates will be posted on this page with an updated “Effective Date.”

Continued use of the website after changes constitutes acceptance of the new Terms.

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17. Contact Information

For questions about these Terms, please contact us:

Not Forgotten LLC
Email: info@notforgotten.store
Website: NotForgotten.store
Address:
9711 S Mason Rd
Ste 125 PMB 137
Richmond, Texas 77407